A neutral bridge between payment friction and resolution.
The ODR programme prepares MSMEs and refers them, neutrally, to independent providers — it never decides the outcome.
Late payments are one of the most common — and most damaging — sources of stress for a small business. Money that has been earned sits unpaid, cash flow tightens, and the enterprise is forced to choose between chasing the payment and running the business.
The MSME Catalyst ODR programme exists to reduce that burden. We help you understand what is happening, organise the evidence you already have, and see the routes available — from direct resolution and mediation to arbitration and the statutory MSEFC pathway. When you are ready, we connect you, neutrally, to an appropriate independent provider.
Who it's for
Any MSME facing payment-related commercial friction — a delayed receivable, a disputed invoice, or a stalled settlement with a buyer or counterparty.