From a stuck payment to a prepared, referred case.

Five clear steps. You stay in control at every one of them.

Tell us about the enterprise, the counterparty, the amount and the paperwork you have. Upload what you've got.

We check the case for completeness and fit — is this payment friction, and is ODR a sensible route?

We help you organise invoices, POs, delivery proof, communications and a clear timeline, so your case stands on its own.

We connect you to an appropriate independent provider. You choose which one.

With your consent, the outcome feeds aggregate, de-identified learning that improves the whole system.

Ways a case can resolve

A well-prepared case often prompts payment without any formal process.

A neutral third party helps both sides reach a voluntary settlement.

Similar to mediation, with the conciliator able to suggest terms.

A binding decision by an arbitrator, outside the court system.